Mouser Electronics a global leader in the distribution of electronic components, is seeking a motivated and customer-focused Customer Service Representative (UK) to join our dynamic High Wycombe team. This is an exciting opportunity for an enthusiastic professional who thrives in a fast-paced environment and enjoys helping customers find effective solutions.
About Mouser Electronics
Mouser Electronics is committed to delivering exceptional service, innovative technology, and unmatched product availability to engineers and buyers worldwide. With a culture built on integrity, teamwork and continuous improvement, Mouser offers a supportive environment where employees can grow and make an impact.
Role Overview
As a Customer Service Representative, you will be the face of Mouser for our UK customers. You will handle inquiries, process orders, and ensure every customer enjoys a seamless and positive experience. This role requires strong communication skills, a problem-solving mindset, and a passion for delivering first-class service.
Key Responsibilities
- Provide excellent customer support via phone, email, and live chat
- Assist customers with product inquiries, order status, shipping details, and returns
- Process orders accurately and efficiently
- Collaborate with internal teams (Sales, Warehouse, Technical Support) to resolve customer concerns
- Maintain up-to-date knowledge of products, policies, and procedures
- Ensure all customer interactions reflect Mouser’s high standards of professionalism and care
Qualifications & Skills
- Previous customer service experience (preferably in electronics, distribution, or retail)
- Strong verbal and written communication skills
- Ability to multitask and manage time effectively
- Proficiency with computers and CRM/order entry systems
- A positive attitude with a customer-first approach
- Ability to work both independently and as part of a team
What We Offer
- Competitive salary and benefits package
- Training and professional development opportunities
- A supportive, inclusive, and collaborative workplace
- The chance to grow within a global industry-leading organization
How to Apply
If you are passionate about customer service and excited to join a forward-thinking global company, we’d love to hear from you. Apply directly through Indeed here: Apply on Indeed